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Shipping within the United States: As usual (3-7 days)
Shipping to E.U. countries (without Ludou Ice RELXPods)*: As usual (7-10 days)
Shipping to other countries: Delayed from 30th January to 14th of February, 2019**
Live chat: Suspended from 4th February 2019 to 7th February 2019*
To report product issues: https://relxnow.myreturnscenter.com/
Other inquiries: Please email us at email@example.com
We look forward to resuming normal operations for all services from 14th February onward and wish you a joyous Lunar New Year!
*Orders with Ludou Ice flavor packs will be shipped out from 14th February onward
**All dates and timings per UTC+8 Beijing time, per regular business hours